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Suzanne Naidoo - "They offered assistance continuously and saw to our every request, albeit that stairs were involved and in the rain."
Dear Mr Swanepoel

I write this email to you with immense GRATITUDE and as an ABSOLUTELY SATISFIED CUSTOMER!

Upon meeting Jean re: quotes her service and advice was outstanding.

Your assigned team came to my old home on the Monday, 14th October and took over the packing with PROFESSIONALISM, EXTREME CARE and COMPETENCE. They always questioned where necessary and were EXTREMELY HELPFUL and PLEASANT with any and all of our requests and Questions.

In the pouring rain on Friday, 18 October….they delivered my items to my new home , again with SMILES, CARE and PROFESSIONALISM that not only impressed my husband and I, but the family that was present as well.

They OFFERED ASSISTANCE CONTINUOUSLY and saw to our EVERY REQUEST albeit that stairs were involved and in the RAIN. They were prepared to stay as long as it took to help me settle in.

I’m sure that I need not tell you that Service in our Country has been on the down recently and it is EXTREMELY REFRESHING that your Company and Staff go the extra mile and take their jobs and customer care SERIOUSLY! Many Companies can learn a lot from PICKFORDS WORK ETHIC AND CUSTOMER SERVICE!

Last but certainly NOT LEAST, I dealt with CHARLENE WILLEMSE telephonically and she is an ABSOLUTE PLEASURE to speak to, assisted me with all my queries and change of dates, etc with THE most pleasant attitude! She was helpful , thorough and complete with her work. She is truly a GEM to Pickfords, I’m sure.

PICKFORDS has WON my husband’s and my vote for EXCELLENCE IN PROFESSIONALISM, CUSTOMER CARE AND SERVICE uncomparable! We will certainly be advertising and singing your praises for a long time

A VERY HUGE THANK YOU , TO YOU AND YOUR WONDERFUL TEAM!
Jacquie Fleming - "Innocent and his team were amazing and extremely efficient."
Hi Ravi,

Just wanted to say thank you for everything.

Innocent (the driver and chief in charge) and his team where amazing and extremely efficient.

Thank you so much. I will definitely recommend Pickfords to anyone I know who is moving.

Kind regards.
Graeme Fivaz - "... placed all our furniture and boxes etc in place in record time!"
Hi Sue,

We really do believe it is fitting to compliment all your staff involved with our move!

Firstly, the packers were exceptional. Please can you thanks them on our behalf. How they packed up so much in such short time is amazing.

Secondly, The loaders and Booi (driver) were also very pleasant and did a difficult job very well by loading all our “Stuff” without any incident.

Thirdly, the Durban staff managed to unload and place all our furniture and boxes etc in place in record time (Total of 5 hours). Unfortunately I did not get a chance to personally thank them – they quietly left before I could. Please could you forward this mail on to their superiors so that they can pass on my sincere thanks to them all. They were really very professional and we really do appreciate their hard work.

So all in all, we say well done to Pickfords and we will confidently recommend you guys to anyone needing removal services in future.

Many thanks and take care.
Derrick Francis - "The professionalism of both you and your staff was most refreshing."
Dear Ravi

Just wanted to say “thank you” for the professional and personal way in which our house move was conducted!

The professionalism of both you and your staff was most refreshing and pleasing to note considering that good service is hard to find these days.

Please will you pass our thanks to members of your team - especially Ambrose, David and the other helpers who went the extra mile to assist us and make the process as painless as possible.

Best wishes to you for 2012 – may it be full of good health, as well as personal and professional success in all you do!
Yvette Oosthuizen - "I have … never dealt with such professional and polite people."
Hello,

I would like to thank you and all the moving staff for helping us with our move to Cape Town.

I have moved quite a bit in the past and have never dealt with such professional and polite people – it was so refreshing to know that there are still professional people out there.

Your moving staff where so accommodating and nothing was a problem for them – they went the extra mile to make sure that I was happy. My furniture arrived on time and your staff once again showed the utmost courtesy and professionalism that your collecting staff did.

I am so impressed that I will recommend your company to everyone I know and will definitely be using your company in the future – just not too soon though – I have had my fill of boxes for the moment.

Once again – please forward my thanks to all your staff involved.

Have a wonderful Christmas and New Year!
Imraan Moola - "... I will most definitely recommend you at any given opportunity."
Good day,

I would like to thank the team at Pickfords for making this transition a pleasant and hassle free experience. I will most definitely recommend you at any given opportunity.

Special thanks to Jean, Yvette, Wesley as well as the both teams in Dbn & Jhb. You guys are awesome - thanks again!

Have a safe and prosperous festive season.
Velentia Gous - "... the Gous family would like to thank you for the excellent service you have given delivering the furniture."
Good Morning,

Herewith the Gous family would like to thank you for the excellent service you have given delivering the furniture at 12 Merry Lane, Somerset West.

We do appreciate you wonderful service.
Elsa - "Thanks for the excellent service we received, from the time of the first quote to the actual move."
Hi Krystle

Thanks for the excellent service we received from PICKFORDS, from the time of the first quote to the actual move. Excellent staff and Musa was superb. Due to me changing my mind so often she had to re do the quotes so many times. She was FANTASTIC.

To ALL THE PICKFORDS TEAM who were involved in our move a BIG THANK YOU.

Kind regards

Elsa
Henry - "I want to thank you & your team in SA for receiving our goods in a good condition. It felt like an early Christmas gift!"
Dear Mr Moore

I hope you are well during the festive season.

I want to thank you & your team in SA for receiving our goods in a good condition on 18 December. It felt like an early Christmas gift!

Would you be so kind to give our regards to Nelly & her team (who packed) the goods. They did a excellent job!

Keep up the good work!!

May you & your family experience a blessed festive season.

Regards

Henry
Terry - "I must let you know that Pickfords were outstanding. The service and turn-around time was exceptional."
Hi Susan

I would like to take this moment to say thank you for assisting in my transfer to Cape Town.

What an interesting time it's been...! But I can say that I have moved in, my pets are settled and have been spoilt rotten and I am very happy to be here!

I must also just let you know that Pickfords were outstanding. The service and turn-around time was exceptional - I highly recommend them for other transfers.

To you and your team, thank you - especially since you were on leave at the time and I gave very short notice...

I am sure to be in touch within the next few weeks...

Regards,

Terry
Kedibone - "I really appreciate all your hard work to make the move easy and less stressful. Out of 100, I rate your service and that of your team= 100."
Good morning Michelle

This mail is to say thank you for the removal services that happened on a rainy Saturday and a cooperative team.

I really appreciate all your hard work to make the move easy and less stressful. Out of 100, I rate your service and that of your team= 100.

Please keep up the good work . And may the Lord almighty the giver of all strength bless you abundantly.

Thank you again and stay blessed

Regards

Kedibone
Wena - "I was very pleased with the way everything was handled and our belongings arrived safely, on time and in great condition."
Dear Jarmo

I would like to thank you for the great services your company provided on our long distance move from Qatar to South Africa.

I was very pleased with the way everything was handled and our belongings arrived safely, on time and in great condition.

We were delighted with the way your crew handled everything in Qatar and South Africa, they were all very helpful and professional.

Thank you for making our move easy.

Kind regards
Charlie - "My huisraad is veilig hier besorg op ‘n baie professionele wyse. Ek is nie bewus van ‘n enkele item wat beskadig is of verlore geraak het nie."
Beste Deon,

Graag wil ek Pickfords bedank vir die uitstekende diens wat julle aan my gelewer het oor die periode 28-31 Julie.

My huisraad is veilig hier besorg op ‘n baie professionele wyse. Ek is nie bewus van ‘n enkele item wat beskadig is of verlore geraak het nie. As ek een van die span kan uitlig om spesiaal te loof dan is dit Eliah wat op ‘n kalm en vriendelike wyse die Pickfords span en ons gesin deur die proses gevat het. Ook jy was altyd hulpvaardig en vinnig om te reageer op vrae. Ek het reeds my werkgewer, wat vir die trek betaal het, hieroor ingelig.

Baie dankie!

Charlie
David - "I'll always recommend and support your company because this is the kind of service which we expect from all service providers."
Hi Musa,

Thank you very much for your outstanding service. I haven't got words of thanking you; the way you were so kind and patient because I know sometimes I was even loosing temper whereas the fault was on our side. You managed the whole process professionally not forgetting those gentlemen who delivered my goods as well.

I'll always recommend and support your company because this is the kind of service which we expect from all service providers.

Kind regards

David
Pieter Holtzhausen - "... die span was baie goed gewees."
Hi Ria,

Wil graag dankie se vir die proffessionele manier waarop my trek gehanteer is – die span was baie goed gewees.

Dankie,
Pieter Holtzhausen
Thandi - "My friend was spot on in recommending you guys, u were fast and accommodated my issues."
Dear Landi,

There are no words to express my gratitude. My friend was spot on in recommending you guys, u were fast and accommodated my issues. To the team that came, very professional kind and went an extra mile for me. Thank you very much.

Have a wonderful weekend,

Thandi
David Millard - "It is not often I have received such excellent service from any company..."
Good day Vikesh,

I would like to compliment you on the excellent service I received from Jacques Grobler while using your company. After approaching several companies to quote on my move I decided to use Pickfords because of Jacques. He represents your company well and did everything that he said he would. It is not often I have received such excellent service from any company like I did from him and consequently gave his details to a friend of mine also relocating to Cape Town who has decided to use your company too. I would recommend your company to anyone and Jacques is the reason why..

Kind regards.
Tiger Naidoo - "My wife and I have never experienced such removal service as provided by these 3 young gentlemen"
The Pickfords delivery team consisting of Sello, Hendrik and Godfrey was brilliant. My wife and I have never experienced such removal service as provided by these 3 young gentlemen. They walked the extra mile in ensuring that the removal of our furniture was as stress-free as possible. The removal truck arrived earlier than expected (11h00) and they commenced work immediately. At all times they worked with a smile, never complained, always listened attentively to our concerns and requests, and addressed them with ease. This excellent service was all provided in Witbank.

This excellent service was further accentuated when we arrived in Eco Park, Centurion, where our real problems begun around 19h30, Friday evening. At the second security gate we were questioned on the size of the truck and to our surprise the Pickfords 7-ton truck was not allowed to enter the complex as the maximum load is 5 tons. Sello called the Operations Manager, Derick, who was more than willing to assist with a shuttle service delivery on Saturday and it was much appreciated. However, the Pickfords team decided that they are going to do their best to get our furniture, together with boxes, delivered to our flat.

Sello tried to secure a bakkie for use from the Eco Park Security but to no avail. The team decided to look at the distance and the location of our flat from the security gate, which is about 250 m and on the 1st floor. Sello then said to me, "we are going to be SOLDIERS tonight" and certainly did. After 20h00, together with our Hyundai ix35, their little trolley and with the strength of their bodies carried and delivered all the stuff meant for the flat (others to storage) by 21h20. They went on to set the big items and even connected the washing machine. Finally signed the receiving documents and left around 21h50.

It is rare to meet such hardworking, dedicated and committed people as these three young gentlemen from Pickfords. We are so, so grateful and appreciative for all the Pickfords team has done for us. They have done Pickfords proud!!!
Moganee & Tiger Naidoo - "From the first call ... to the final confirmation of the removal service, ... a service of a world-class company."
We want to commend Collette for the excellent service provided to us. From the first call my wife (Moganee) made to Pickfords to the final confirmation of the removal service, Collette provided a service of a world-class company. Brilliant!!!

She was extremely professional in everything she did,

- from communicating timeously,

- listening to understand,

- advising in the interest of the customer,

- keeping to the promises made, such as delivery date and time,

- very quick responses to queries,

- seems to understand the removal stress experienced by the customer,

- patient and accommodating with the submission of documents,

- showed no frustration even though she provided 3 different quotes,

- thorough and meticulous in working through the itemized list, line by line ,

- honest , sincere and seems to have an eager to help personality when she takes a call.

As my company paid for my removal, I was required to obtain 3 quotes, which I did. Of the 3 quotes received I recommended Pickfords due to the brilliant service we received from Collette. We are very satisfied customers and will highly recommend Pickfords to anyone.
Michelle Coppin - "I would like to thank you all for your Professional, Magnificent Service..."
Dear Charmaine,

As I told you when you came to quote we have not moved in 26 years and obviously I was anxious about this.

Needless to say THANKS to YOU, Afzal and the Pickfords team - my anxiety was replaced by pure calm and delight!

I would like to thank you all for your Professional, Magnificent Service and mostly for your customer service which is Exceptional!!

Charmaine, whatever you said - you did - your follow through is fantastic!

Afzal and his team were punctual, hard AND CLEAN working and went the extra mile in settling us in our new home. Afzal 's opinions and suggestions were a huge help and no job was too much for them! They worked tirelessly WITHOUT once looking at the time and made sure that we were totally settled before they cleaned up and left - Amazing!!

You truly exceeded my expectations and for all your hard work I am extremely grateful!

I will highly recommend you and when need be use you again!

Fondest Regards, Michelle Coppin
Liza Swiegers - "You have promised an amazing experience and you have lived up to that promise."
Good morning Jacques,

As you are aware the packing and removal of my furniture took place on the 11th and 12th December 2014.

I would like to use this opportunity to thank you for the superior customer service that I received from you. Our first interaction was a pleasant experience and the rest of the journey was painless. You have promised an amazing experience and you have lived up to that promise.

Kindly assist me in forwarding the below compliment, for the removal crew, to the relevant people. As relocating can be an extremely stressful process Godfrey and his crew knows how to ease that stress. Their actions are professional and friendly. They treat all household goods as if it’s their own. They fly the Pickfords flag high and are assets to the company. Please pass a big thank you to them.

Enjoy the Festive Season and all of the best for 2015.

Regards.
Renee Goedhals - "I would just like to compliment you on the fantastic service given to us by your team."
Hi Greg

We have arrived safely in Cape Town and so has all our furniture.

I would just like to compliment you on the fantastic service given to us by your team. From the moment they arrived at our house till the moment they unpacked the last box in Cape Town they were a pleasure to work with.

They were totally friendly and professional at all times. I am so happy we decided to go with Pickfords and will highly recommend you to any of our friends that are moving.

Thanks again for holding our hand through this process.

Renee Goedhals
Moving from Johannesburg to Cape Town
G. Ford - "Ralph and his two assistants arrived on time and were friendly and professional."
Dear Landi,

Richard and I would like to thank you and the operational staff for once again being really professional, friendly and helpful in all aspects of our recent move.

This is the third time we have used Pickford’s (in three years) and we have only ever had excellent service from you.

On this occasion besides dealing with you I dealt with Clive who was wonderful especially as I kept changing the pick-up time. Ralph and his two assistants arrived on time and were friendly and professional. On the delivery side I dealt with Isaac and Aubrey (apparently from Jhb as they drove the truck from Jhb direct to Cape Town). Again they were diligent and as requested, called me about 30 minutes before arriving at the house. They had also earlier called to say that they would not be there at the requested delivery time due to the order of drop-off. This was not an issue as they did inform me early enough and so I was not inconvenienced in any way.

Please forward this to your supervisors as I do believe they need to know what good staff they have and the image you create for the company.

Once again a big thank you to all involved.

Regards
G. Ford
Pieter le Roux - "I am very impressed with the level of quality and professionalism your team showed."
Good morning Charmaine.

I just want to thank Pickfords for the excellent service I received on Friday. You and the team of movers did an outstanding job on extremely short notice.

I am very impressed with the level of quality and professionalism your team showed. Everything was done by the book with no hassles or issues.

Please extend my thanks to Patrick and the team.

Regards,
Pieter le Roux